BOTH + NEITHER ARCHIVE COLLECTIONS
RETURNS AND REFUND POLICY
I. Return Policy
1. All sales are final. To the maximum extent that the laws permit, AVSHZ.COM does not accept requests for cancellation of orders or the return or exchange of items. In an unfortunate event that the item you purchased is defective upon arrival, please contact our customer service representative within 7 days of the freight received time.
2. Delivery Costs for Returns
(a) For return requests caused by quality problems, the delivery costs shall be borne by AVSHZ.COM. After informing our Customer Relations Department on the quality problems, you should contact the courier company to arrange the return of the products (in which case you shall settle the delivery costs first and we shall give you our electronic coupon in return), or you should pass the products to our appointed courier company (in which case we shall bear the delivery costs), within 7 days from your receipt date of the same. No return parcel marked “Freight on delivery” will be accepted. If we process a refund as a result of the product being defective, we may, at our sole discretion, reimburse you for the initial delivery cost by issuing you an electronic coupon for GBP £25.00.
(b) If an item is returned to us and it has been worn or is in an unsuitable condition we reserve the right not to give you a refund. If you want these returned to you, we may request that you cover the delivery cost.
(c) Please note custom duties and sales taxes are non-refundable.
II. Return Procedures
1. Return requests will only be processed upon the presentation of your AVSHZ.COM purchase list and by following the procedures stated below:
(a) Email our Customer Relations Department at customercare@avshz.com;
(b) Send your returned product(s) back to us within 7 days of receiving it;
(c) AVSHZ.COM to perform a standard product inspection; and
(d) AVSHZ.COM to issue a refund should the product(s) be in a satisfactory condition and that you have fully complied with the Terms and Conditions.
2. If you are a registered user, you may send us your return request by clicking on “MY ACCOUNT” > “MY ORDERS”.
III. Refund Instructions
Standard Delivery
1. Upon receipt of your returned products, AVSHZ.COM shall perform a standard product inspection. We shall process your return request should the product be in a satisfactory condition and that you have fully complied with the Terms and Conditions.
2. Refunds (if any) will be processed to you in the same payment method used for the purchase within 7 business days, depending on the processing times of your bank of choice.
3. In case of dispute, AVSHZ.COM’s decision shall be final and binding
IV. Address for the Return
AVSHZ.COM, 8 Stewart Close, Spondon Derby DE21 7EG
Recipient: AVSHZ.COM Returns Team
Phone number: +44 207 1830 474
V. Disclaimer
1. If the return request is made due to the quality problem (that the products have been damaged or used), we reserve our right to retain an external surveyor firm or our internal quality-control team to conduct an examination and certification. AVSHZ.COM’s decision is final and binding in this regard.
2. Refunds will be processed according to the same payment prices and conditions applicable at the time of purchase. Discounts, coupons and delivery costs, etc., will not be refunded.
3. No returns will be entertained if the labels are removed, damaged or lost. Please notify Customer Relations Department within 24 hours of receipt if any of your purchases have been delivered without hand/garment tags.
4. The goods are your responsibility until they reach us, so make sure it is packed properly and cannot get damaged on the way. If you choose to return any products to AVSHZ.COM, we will not be liable for any loss or damage to them in the course of transit and so we recommend you to retain a reliable courier company. If the returned products are lost or damaged during the transit, AVSHZ.COM may ask you to indemnify such loss or damage and may not arrange any refund to you. We recommend that you obtain proof of postage.
5. We are not responsible for any items that are returned to us by mistake. If we are able to locate the items and you would like these returned to you, we may request that you cover the delivery cost.